Troubleshooting of SVHT Cordless Vacuum

Q1: Why can my vacuum cleaner not charge?

It might be caused by the charger, the battery, or the main motor.
①. Please check if the battery is charged with the original charger.
②. Please confirm if fully charged after 4-4.5 hours of charging.
③. Please charge battery out of vacuum cleaner, after 4-4.5 hours, please check whether the three indicator lights on the battery are solid white.
💌 If the solutions cannot solve the problem, please contact us via support@svht.info.

Q2： Why doesn't the vacuum cleaner work properly?
 ①. Check if the battery needs to be recharged or if there is any blockage in the vacuum.

Step1: Detach all the attachments, use only the vacuum motor, and test if it can work properly.

②. If not, please send us a video of the indicator lights on the motor when testing to support@svht.info. We will help you confirm the problem and provide a solution accordingly.

③. If the vacuum head can work properly, please continue step 2

Step 2: Connect the brush directly to the vacuum motor, and test if the machine can work properly.

This step is to check if it is the metal tube's problem.

Q2：The suction power of the vacuum cleaner is weaker than before. What should I do?
The suction problem is normally caused by clogging or air leakage.

①.Check if the battery needs to be recharged.

②.Check if the dust cup and the HEPA filters need cleaning.

③.Check if there is any blockage in the tube or in the floor brush head.

④.The motor and HEPA filters are damaged and need to be replaced. Please send us a video of the vacuum when testing to support@svht.info. We will help you confirm the problem and provide a solution accordingly.